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    Heater Repair Service - How it works

    Simply contact Mellor Online via phone or email regarding your heater problem, one of our heater experts will have a quick chat in regards to your heater fault, free of charge. In most cases, we should be able to identify the problem over the phone and advice you of the issue. If the problem can’t be fixed over the phone, please follow these four steps below.
    The heater testing fee will be £35.00+vat, turn around for getting your heater repaired, once we receive your unit, is approximately 2-3 working days, depending on your fault. If we are having a busy period of heater repairs, please allow 1 week.

    Please check our repair time indicator below which is updated daily, which will show you the approx. time in days, for when your heater will be repaired, once we receive your unit.

    Repair TIme Indicator : Our Technician is away on holiday and will return on Wednesday 26th of July 2017; all heaters will looked at after this date. You are still welcome to send your heater as it will go into our queuing system.

    4 easy steps to repairing your heater

    Send your heater to us via post or courier

    Please parcel up your main heater unit, fuel pump, and control unit (ECU), and anything else you wish to send, be carefully to avoid any damage, ready to be transported. You can post your heater to us via your own means, or if you wish our courier can be arranged to pick up your heater on the same day, if booked in by 11.30am, if booked in after 11.30am, we will arrange collection the next working day, price for this service costs £11.00 + vat. Price may change depending on your location. If posting the heater to us, please send to: Heater Repairs, Mellor Online, 139 Manor Road, OSSETT, West Yorkshire, WF5 0LQ.

    Please fill in the heater repair form below

    Please complete and fill out the heater repair form below. If you are wishing for us to collect your heater, you must provide us with the dimensions and weight of your parcel. You will also need to print out the this form, put it in the box so we have your heater repair reference number, so we can identify who the heater belongs to.

    Once we have received your heater

    You will be contacted by one of our team to inform you your heater has arrived with us. The heater will then be fully tested on our diagnostic computer to identify the fault. Once the fault has been identified, we will contact you again to inform you of the problem. We will provide a full quotation of the repair cost, if you don’t want us to repair the unit, it will be sent back to you with just the testing fee and return postage to pay.

    Payment and return of heater

    Once we have carried out the repair or the diagnostic check on your unit, depending on what you have decided, we will contact you for payment over the phone, once payment has been accepted; your heater will be sent back via next day service, costing £10.95+vat.

    Heater Repair Form

    E-mail Address:*
    Telephone:
    Your Collection / Delivery Address:
    Make Of Heater (eg Eberspacher)
    Heater Version (eg D2)
    Heater Voltage
    Heater Serial Number
    How will you return the Heater to us: I will post the heater to you
    Please have the heater collected from me
    If you wish us to collect please enter the box dimensions and weight:

    kg     cm x cm x cm

    Description of problem / Comments:

    Please list items you are sending, I.e. Fuel Pump, Heater, wiring loom etc:

     

     

     

     
     
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    Mellor Online,
    139 Manor Road,
    Ossett,
    West Yorkshire,
    WF5 0LQ

    info@melloronline.co.uk

    Tel: 01924 274774

    Open Monday - Friday 9am - 5pm
    For free support and technical help via phone or email please call 01924 274774
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