Toggle VAT

    Heater Repair Service - How it works

    Please reach out to Mellor Online via phone or email regarding your heater issue, and one of our heater experts will provide a complimentary consultation to discuss the fault. In many cases, we can diagnose the problem over the phone and offer advice accordingly. However, if the issue cannot be resolved remotely, please follow the four steps below.


    There is a testing fee of £40.00 plus VAT for heater diagnostics. Upon receiving your unit, the turnaround time for repair is typically 2-3 working days, depending on the nature of the fault. During busy periods, please allow up to 1 week for completion.


    To track the progress of your repair, please refer to our daily updated repair time indicator below. This tool will provide an approximate timeframe for when your heater will be repaired after we receive your unit.

    Repair TIme Indicator : 2 Working Days from receiving your heater.

    Please complete the form below and click "Add to Basket" to continue the process.

    How will you return the Heater to us?

    I will post the heater to you

    Please have the heater collected from me

    I will drop my heater off at the Post Office (printer required) (find my local branch)

    I will drop my heater off at Mellor Online

    If you wish us to collect please enter the box dimensions and weight:



    Copyright Mellor Online. All rights reserved.
    Terms & ConditionsPrivacy Policy
    All Major Credit Cards Accepted